Shipping policy
Order Processing
We strive to process all orders within 1-3 business days. However, certain factors like incomplete payments, insufficient address details, or high demand during peak seasons may affect processing times. In such cases, we will reach out to you via email before proceeding with your order to ensure smooth delivery.
Shipping Time
Shipping within the United States typically takes 7-10 business days, while international orders may take 10-14 business days. Please note that shipping may be affected by external factors, including:
- Weather conditions
- Holiday seasons
- Shipping company errors
We’ll keep you updated with any available information to ensure you're informed throughout the process.
Taxes and Duties
Please be aware that any applicable customs taxes or duties for international orders are not included in your purchase price. These charges are the responsibility of the customer. For more details on these rates, please contact your local customs office.
Important: Hudson Paxton is not liable for delays caused by the customs clearance process. The release of your package depends on your country’s customs authorities, and we have no control over this.
Order Cancellation
If you wish to cancel your order, please email us at support@hudsonpaxton.com as soon as possible. While we will try our best to accommodate your request, cancellations are not guaranteed once the order is processed or shipped. If the order has already been processed or shipped, you will need to initiate a return for the product.